Desktop phones for Teams, Do we still need them?

In the era of digital transformation, businesses of all sizes are adopting advanced communication technologies to enhance collaboration and productivity. Among these technologies, Teams desktop phones have emerged as a vital tool, especially in sectors like retail, where the blend of traditional and digital communication methods is crucial. This article delves into the significance of Teams desktop phones and their continued importance for certain customers, particularly in the retail industry.

Integration with Microsoft Teams

Teams desktop phones are designed to seamlessly integrate with Microsoft Teams, a leading collaboration platform that combines workplace chat, meetings, notes, and attachments. This integration enables users to access Teams features directly from their desktop phones, bridging the gap between traditional telephony and modern digital communication. For retail businesses that rely on Microsoft's ecosystem for their operations, these phones ensure that employees remain connected, whether they are on the shop floor, in the warehouse, or at the office.

Enhanced Communication

In retail, clear and effective communication is paramount. Teams desktop phones offer high-quality audio and video capabilities, ensuring that interactions between staff and with customers are as clear and effective as possible. This is particularly important in environments that can be noisy or where staff need to multitask. The ability to quickly initiate or make/answer a phone call from a desktop phone can also streamline collaboration, making it easier to address issues, plan strategies, and share information in real time.
An other great benefit in a hectic environment of finding a phone can be an annoying problem and knowing that you have a fixed spot for making and taking calls can be vital for taking care of customer calls.

Reliability and Accessibility

Despite the advancements in mobile and computer-based communication, desktop phones provide a level of reliability and accessibility that is essential in a retail setting. They remain operational during internet outages or when computer systems are down, ensuring that critical communication lines stay open. For many retail employees, especially those who are not desk-bound or who may not be as tech-savvy, the familiar interface of a desktop phone can be more accessible and easier to use for quick calls or checking voicemails.

Do more than make and receive calls

The integration of the Teams Walkie Talkie feature into Teams desktop phones with touch displays represents a significant advancement in communication technology for the retail sector. It combines the reliability and familiarity of desktop phones with the modern, instant communication that frontline workers need to perform their roles effectively. This blend of traditional and innovative communication methods ensures that retail employees can provide the highest levels of service and responsiveness, ultimately contributing to a better customer experience and more efficient store operations. 

Customization and Control

Teams desktop phones offer a range of customization options that can be tailored to meet the specific needs of a retail business. Features such as programmable buttons, access to corporate directories, and integration with customer relationship management (CRM) systems can enhance efficiency and customer service. Additionally, IT departments have greater control over these devices, enabling them to manage security settings, updates, and configurations centrally, ensuring consistency across the organization.

The Human Touch

In an age dominated by digital communication, the personal touch of a voice call cannot be underestimated, especially in customer-facing industries like retail. A quick call can often resolve issues more effectively than a chain of emails or messages, providing a more personal and human interaction. Teams desktop phones ensure that this personal touch is not lost, enabling staff to maintain high levels of customer service and personal interaction.

Conclusion

Teams desktop phones represent a critical component of the communication ecosystem for retail businesses, blending the reliability and familiarity of traditional telephony with the advanced features of modern digital platforms. Their continued importance lies in their ability to provide seamless integration, enhanced communication, reliability, customization, and the preservation of the human touch in customer interactions. As retail businesses strive to balance digital innovation with effective customer service, Teams desktop phones stand out as a versatile and valuable tool.

Different models for different needs

Below I listed a wide range of desktop phone certified for Microsoft Teams that runs on Android for you to explore:

1. Yealink CP965: This phone runs on Android 12 and features a 7-inch touchable screen with HD audio. It's ideal for office workers.
2. AudioCodes C470HD: With firmware version 2.1.87, this phone is certified for Teams and offers a high-quality audio experience.
3. Yealink MP58: Another Android 12-powered desk phone with a 7-inch touch screen and HD audio.
4. Yealink MP56: Similar to the MP58, this phone is designed for Microsoft Teams and provides a seamless experience.
5. Yealink MP54: Yet another Teams-certified Android phone with a 7-inch screen and HD audio1.
6. Poly CCX350: Certified for Teams, this phone runs on Android 9 and offers excellent audio performance.
7. Poly CCX505: Also running on Android 9, this phone is part of the CCX series and meets Teams certification requirements.
8. Crestron Audio: UC-P8, UC-P8-I, UC-P10, and UC-P10-I are Android-based phones certified for Teams.
9. AudioCodes C435HD and C455HD: Both phones are certified for Teams and run on Android 91.
10. Crestron UC-2: Another Teams-certified Android phone with a focus on audio quality.
11. Poly Trio C60, Trio C60 NR, and Trio C60 ND: These phones offer Teams integration and run on Android 9.
12. Poly CCX400, CCX600, and CCX500: All part of the CCX series, these phones are certified for Teams and provide a great user experience.

Remember that these certifications ensure hardware performance and compatibility with Teams.

Price range:

The price range of these Microsoft Teams-certified Android desktop phones can vary based on the specific model and features. However, I can provide a general overview:

1. Yealink CP965: Pricing typically falls within the range of $300 to $400.
2. AudioCodes C470HD: Expect to find this phone in the $200 to $300 range.
3. Yealink MP58: Similar to the CP965, it's priced around $300 to $400.
4. Yealink MP56: Also in the $300 to $400 range.
5. Yealink MP54: Similar pricing, around $300 to $400.
6. Poly CCX350: This phone usually costs between $250 and $350.
7. Poly CCX505: Slightly higher, ranging from $300 to $400.
8. Crestron Audio UC-P8, UC-P8-I, UC-P10, and UC-P10-I: Prices vary, but generally fall within the $200 to $300 bracket.
9. AudioCodes C435HD and C455HD: Expect to pay around $200 to $300.
10. Crestron UC-2: Similar pricing, around $200 to $300.
11. Poly Trio C60, Trio C60 NR, and Trio C60 ND: These phones are typically priced between $300 and $400.
12. Poly CCX400, CCX600, and CCX500: Prices vary, but you'll find them in the $300 to $400 range.

Keep in mind that these prices are approximate and may vary based on factors such as location, retailer, and any additional features or accessories. For precise pricing, I recommend checking with authorized vendors or retailers.