Copilot for Frontline

Empowering Frontline Workers with AI

Frontline workers, numbering over 2.7 billion globally, are essential to the economy but face significant challenges like labor shortages and outdated technology. Businesses have a golden opportunity to invest in AI technology to enhance productivity, efficiency, and employee retention.

AI Solutions for the Frontline

Next-generation AI can transform the frontline by providing instant answers, automating workflows, and advising on focus areas. Microsoft's Copilot Studio enables businesses to create custom AI copilots tailored to their frontline needs, while Microsoft Copilot for Microsoft 365 offers an out-of-the-box solution integrated into daily apps.

Streamlining Operations with AI

AI can help frontline workers quickly find information, reducing the time spent on searching, which is a common issue for 62% of them. By connecting AI to existing knowledge systems, workers can access the right information and guidance effortlessly.

Automating Tasks for Efficiency

Over 60% of frontline workers deal with repetitive tasks. An AI copilot can automate common workflows like task management, increasing operational visibility and speeding up execution.

Advising for Enhanced Customer Experience

Frontline workers often miss crucial information due to information overload. An AI copilot can provide relevant information in the moment, enabling personalized interactions and improved customer satisfaction.

Transform Your Frontline with AI

With Copilot Studio, create AI solutions in days, and with Copilot for Microsoft 365, enhance productivity across Microsoft apps. Microsoft's commitment to security and privacy ensures enterprise readiness for these AI tools.

What is Copilot Studio

Microsoft Copilot Studio is a powerful tool that allows you to create AI-powered copilots for various requests. These copilots can handle anything from providing simple answers to common questions to resolving complex conversations. Here are some key points about Copilot Studio:

1. Versatility: You can engage with customers and employees across multiple channels, including websites, mobile apps, Facebook, Microsoft Teams, or any channel supported by the Azure Bot Framework.

2. Ease of Creation: Copilot Studio enables you to create these copilots without needing data scientists or developers. It's designed to be user-friendly and accessible.

3. Use Cases: Some common ways Copilot Studio copilots are used include:

   • Providing COVID-19 infection rate and tracking information.
   • Assisting with sales, help, and support issues.
   • Sharing opening hours and store information.
   • Answering common employee questions for businesses.

4. Availability:

   • Web App: You can access Copilot Studio as a standalone web app at Copilot Studio Web App. This version is suitable for IT admins creating copilots for customers or those who want to explore advanced concepts.
   • Teams App: If you're an employee or part of an organization, you can use the Copilot Studio Teams app within Microsoft Teams. It's great for answering common employee questions and creating internally-available copilots.

Remember that any copilot you create using Microsoft Copilot Studio is your own product or service, separate from the tool itself.

Copilot Studio Pricing

Building a Copilot:

1. • Cost: $200 per month per tenant.
   • Includes 25,000 messages.
   • Additional packs are available if needed.

2. Customizing Copilot for Microsoft 365:

   • Copilot Studio is included in the $30 user license for Microsoft 365.